Common IT issues in professional firms
Outlook, M365 and shared calendars not working
Locked accounts, aliases not arriving, calendars out of sync. Email is the heart of the firm.
Practice software and archives with no structured backup
Practice data, client documents and tax archives need protection. If you don’t test restores, you don’t know if it works.
Scanners, printers and broken file shares
Multifunction printer unreachable, scans not arriving, shared folders inaccessible.
Unstable network and remote work issues
Wi-Fi dropping, slow VPN, remote colleagues unable to access files. The network can’t handle the load.
What we include
Remote helpdesk + on-site
Unlimited phone and remote support, on-site visits across Rome with agreed priorities.
MFA & basic hardening
Two-factor authentication, policy updates, attack surface reduction.
Backup with restore testing
Automated backup configuration and periodic restore verification.
Device management
Inventory, updates, proactive monitoring of PCs, printers and servers.
How we work
Tickets and agreed priorities
Every request is tracked. We agree on response times and priorities based on your needs.
Fast remote + on-site when needed
We fix remotely what we can, and come to your office for the rest. Always in Rome.
Service report and recommendations
After every job you get a summary: what we did, what we recommend to prevent the same issue.
Prevention: tested backup and updates
We don’t wait for things to break. Verified backups, planned updates, fewer emergencies.
Partner services
Digital Signature Badges & Smart Cards
Badges and smart cards with digital signature certificates for professionals and employees.
Partner serviceServices provided in collaboration with partners.
What we need to get started
- Number of workstations and users
- Current email provider (M365, Google, other)
- Any NAS, server or network infrastructure
- Current backup status
- Open issues or urgent problems
This is all we need for the first free on-site assessment.
Frequently asked questions
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What types of professional firms do you support?
Accountants, consultants, notaries, architects, engineers, agencies and associated practices. Any firm with day-to-day IT needs.
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Can you manage M365 and email for the entire firm?
Yes. Users, shared mailboxes, aliases, MFA, OneDrive, SharePoint. Including migration from other providers.
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How does backup work?
Automatic local and cloud backups. We periodically test restores and provide reports. If something happens, your data is recoverable.
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What happens in an emergency?
We respond remotely the same day. If needed, we’re at your office in Rome, depending on availability.
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Do you also offer on-site support?
Yes, we provide on-site support at your premises throughout Rome. For individual needs, we also offer our home IT support service.
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How much does it cost?
It depends on the number of workstations. Fixed monthly fee or pay-per-call. On-site assessment and quote are always free.