How Remote Support Works
1. Contact Us
Call us at 06 8419 630 or message us on WhatsApp. Describe the problem and a technician will guide you through the connection.
2. Connect
We send you a secure link to download a small connection tool. Once you confirm, the technician accesses your computer with your consent.
3. Resolve
The technician works directly on your screen: identifies the issue, fixes it, and explains what was done. You can follow every step in real time.
What We Fix Remotely
Virus & Malware Removal
Elimination of viruses, spyware, adware, and ransomware. Complete system clean-up and protection installation.
Email & PEC Issues
Configuration, synchronisation, and error resolution for mail clients, business email, and Italian certified email (PEC).
Software Installation
Installation, updates, and configuration of software, drivers, and operating systems.
Slow PC
Performance optimisation, temporary file clean-up, startup program management, and defragmentation.
Device Configuration
Setup for printers, scanners, Wi-Fi networks, VPN, cloud accounts, and peripherals.
Backup & Data
Automatic backup setup, data migration, cloud synchronisation, and deleted file recovery.
Benefits of Remote Support
Fast
No waiting for a technician to arrive. The connection is generally quick, depending on availability.
Convenient
No need to travel or bring your computer to a repair shop. Get support comfortably from home or the office.
Secure
The remote connection uses certified software with encryption. The technician can only access your system with your explicit consent.
Affordable
No call-out fee. Remote support costs less than on-site or in-store assistance.
Frequently Asked Questions about Remote Support
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Is remote support secure? Can the technician access my personal data?
Absolutely. Remote IT support is completely secure. We use professional software with end-to-end encryption. The technician accesses your computer only after your explicit authorisation, and you can see everything they do on screen in real time. Once the session ends, the connection is closed and the technician can no longer access your PC.
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What kind of problems can be resolved with remote support?
Remote support is ideal for all software-related issues: virus and malware removal, email and PEC configuration, program installation, slow-PC optimisation, printer and network setup, Windows or macOS update problems, and much more. It is not suitable for hardware faults such as component replacement or physical repairs.
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How much does remote IT support cost?
Remote support costs less than on-site or in-store service because there is no technician call-out fee. The quote is always free: contact us at 06 8419 630 or on WhatsApp and we will provide the exact cost before proceeding.